Friday, October 31, 2014
Discount NUTRO PRODUCTS, INC. - ULTRA OATMEAL & PUMPKIN BISCUIT Case 8/16 OZ
My Frenchie Leo LOVES and I mean LOVES these biscuits. They normally run $6-7 in the pet store. When I saw this link http://www.amazon.com/gp/product/B00DGNL3LI/ref=cm_cr_rev_prod_title offering a 8 pack of 16oz bags I thought it was too good to be true. Then I looked at the shipping weight and it said 9lbs of product and 11lbs shipped. Which makes sense if it were 8 16oz bags right? So I ordered a quantity of 2 to get enough cookies to last Leo thru the winter. Well, fast forward to me getting my order and I got 2 bags. When I emailed in to ask about it they said it was their mistake (the ad is only for 1 bag for that price) and offered me a refund. I said no, I wanted what I purchased and they need to fix their mistake. Now, that they did, so I have to be happy about that....but 3 phone calls and 6 emails to get what is in the ad is a little ridiculous. They still haven't changed the ad today. So be careful if you expect 8 bags of cookies for 11.77...their customer service was super nice, and made it right, BUT the ad is wrong.
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